Support

We answer every email.

Last updated 27 July 2026

One address

Email hello@packsmithhq.com. It reaches us directly and we aim to reply within one business day.

If you have already bought a pack, include the order reference from your receipt — it lets us find your exact purchase and re-send it immediately.

Your pack didn't arrive

Check your spam folder first; a ZIP attachment from a new sender often lands there. If it isn't there, email us with your order reference and we will re-send it. If we can't deliver it, we refund you in full.

A document won't open

Every pack contains both editable DOCX files and finished PDFs. The DOCX files open in Microsoft Word, Google Docs, Apple Pages and LibreOffice. If a file looks wrong in your editor, tell us which one and what you're opening it with.

You'd rather edit in Canva

You can. Canva imports DOCX files directly — open Canva Docs, choose Import, and pick the DOCX from your pack. Text-heavy documents like the contract and invoice come across cleanest; the finished PDFs are there if you'd rather not edit anything at all.

You need something changed

Your details are baked into the documents at purchase, so the fastest fix is usually to edit the DOCX directly. If something is wrong because of us — a misspelled business name we mangled, a broken logo — email us and we'll re-render and re-send at no cost.

You want a refund

Read the refund policy, then email us. We don't ask why.