Refunds

Fourteen days, no questions.

Last updated 27 July 2026

The policy

If you are not happy with your pack for any reason, email hello@packsmithhq.com within 14 days of your purchase and we will refund you in full. We do not ask for a reason and we do not require you to delete the files.

If your pack never arrived

That is our failure, not a refund request. Email us and we will re-send it. If we still cannot deliver it, we refund you in full regardless of how long it has been.

How to ask

Email us with the order reference from your receipt. That is the only thing we need.

How long it takes

We process refunds the same business day we receive them. Your bank then takes a further 5–10 business days to show the money back on the card you used. That timing is set by your bank, not by us.

What we cannot do

We can only refund to the original card. We cannot refund a purchase someone else made, and we cannot refund more than you paid.